ORIGIN PC Reviews

One star because there's no zero. Worst customer support I've experienced in years, if ever. I ordered a fully kitted out gaming PC for my retirement. Here's what three months and nearly $14,000 got me.
First, it arrived dead with two of eight disks (25%) non-functional. Origin tried to blame shipping but after pulling one of the disks I could see it was installed incorrectly. It was mounted with the wrong screw and it caused a visible bend. I sent photos to Origin and they admitted it was their fault and "expedited" replacement parts in four days rather than the normal ten. Neither disk worked. One was DOA and the other was the wrong part with a mount for a different motherboard. That's two strikes already (or more, depending on how you count).
They decided to have me ship it to them for repairs. This was a bit of a concern because of how it came packed. Origin ships in heavy wooden crates assembled with dozens of screws and industrial staples. It's a completely unnecessary gimmick and it makes repacking an intimidating task. My concerns were worsened by the packing "instructions" they sent. It was a long list of *what* to pack and one single line on *how* to pack (bolded and highlighted in the original):
Package your system securely (**Failure to do so may lead to shipping damage that ORIGIN PC will not be responsible for.**)
I needed a bit more assurance that this wasn't some kind of scam, with how quickly they tried to blame shipping initially it seemed like their go-to move. I contacted them with my concerns and was ghosted for three days. No replies, no calls back, nothing. That was strike three, I was done with this company. I called and said that I want a refund and it's up to them to deal with the packing. After talking to three different techs someone was finally willing to go on the record that I wouldn't be held liable for shipping damage, once UPS picks it up it's on them. So I packed it up, replacing a couple broken bits as best I could.
Apparently not one of those three techs wrote down that I wanted a refund, because I got an email after sending it back that they were repairing it and it would be shipped soon. I emailed to say that it was a return, not a repair, and that's when they went from incompetent to insulting. They said I would be charged a 15% restocking fee and have to pay all the shipping. I'd be paying over $2,500 for the fun of doing QA's job. After threatening lawyers I got a written confirmation of a 100% refund within 3-5 days. That was 15 days ago and the company has stopped returning my calls, so I may have to get my attorneys on it after all.
Stay far away from Origin PC.

Computer comes with a proprietary origin bios! Cannot update the bios from the manufacturers website. Got the corsair 5000x case. They glued the rgb controller onto the shroud that covers the side case fans, now cannot install extra fans on the side like I told them do in the first place. Does not ship you the extra fans that came with the case and the liquid cooling radiator but instead keeps them.
Will lie to you about the status of your computer, but instead tells you everything is fine, and will ship on the estimated ship date.
I did not receive any email updates like others have each week on the status of my computer. I did not receive a SINGLE email from them on anything, guess I had the worst, most laziest sales rep at the whole company. Paid about $5500 for a new computer is it that hard to take about 2mins out of your time to keep me updated?
Disappointed in Illinois.